Returns & Replacements

We promise to only send you healthy, well rooted plants. If, in the rare case your plants are damaged upon arrival, or you are not completely satisfied, contact us at hello@thegreenhousepnw.com within 30 days of receiving your order, and we’ll take care of it.

If your plant(s) were damaged on arrival, we will send out replacements to you immediately at no extra charge to you.

If that plant is no longer in stock, or you prefer to not receive a replacement, we will issue full refund for any damaged plants.

In some cases, we may simply request a photo of the damaged plant to verify condition of plant before we process replacement or refund.

If you have any other questions about our refund/replacement policy, please feel free to email us at hello@thegreenhousepnw.com